Medical Director of Centers | Chen Senior Medical Center
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Medical Director of Centers

  • R0005955
  • Columbus
  • January 16, 2019

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Job Description
The Medical Director, Centers is specifically responsible for executing the ChenMed Way and core model in his/her assigned centers.

Under the direction of the Market Chief Medical Officer (MCMO), the Medical Director, Centers will directly supervise, performance manage and train primary care physicians (PCPs) in his/her assigned centers. The incumbent in this role is accountable for maximizing overall clinical value while engaging physicians to improve clinical quality, efficiency, outcomes and physician/patient satisfaction. In addition to being accountable for the overall clinical outcomes of his/her assigned centers, he/she will also assist the MCMO in managing day-to-day clinical and business operations and building positive relationships with providers and key stakeholders for all ChenMed/JenCare/Dedicated Senior Medical Centers within the market.

The Medical Director, Centers will have approximately 70-90% of time allocated to direct patient care as a PCP and/or other clinical duties, and approximately 10-30% of time allocated to leadership responsibilities, depending on market needs, size of centers, patient membership and MCMO direction. The Medical Director, Centers may have up to 12 direct reports.


  • Delivers outstanding clinical outcomes and service to patient panel as a PCP.
  • Directs accountability for clinical outcomes and day-to-day management of PCPs in multiple (2 or more) centers in the market, with regular presence in the centers under direct management, and under the supervision of the MCMO.
  • Manages, mentors and coaches PCPs in his/her assigned centers to deliver outstanding clinical outcomes.
  • Oversees and facilitates talent development of the PCPs in his/her centers including, but not limited to: leading facilitated practice (physician shadowing/coaching), conducting 1:1s with direct reports, executing leadership development plans and performance management.
  • Cultivates a center-level physician culture that is fully aligned with and delivering on the ChenMed core model, core values & behaviors and service standards.
  • Assists MCMO in training of new practitioners.
  • Assists MCMO with recruiting and interviewing PCP and specialist candidates (Note: MCMO makes hiring decisions).
  • Reviews/approves center-level referrals and provides back-up for market referral and delegated utilization authorizations.
  • Leads physician meetings, training and education of PCPs within assigned centers.
  • Partners with center manager(s) to co-lead center stand-ups and deliver exceptional patient care across their respective teams.
  • Participates in center and team meetings and leads focused clinical discussions in market huddles, super-huddles, physician meetings and may participate in external meetings.
  • Accountable for appropriate management of hospital sick days for assigned centers as follows: reviews inpatient census daily, delivers feedback to PCPs and ensures PCPs are keeping in contact with hospitalized patients and hospitalists; facilitates review of inpatients and other high priority patients during super huddle, accountable for discharged patients being seen and coaches PCPs on appropriate flagging of high priority patients.
  • Manages clinical teams to deliver VIP service, standards of care and quality guidelines, HEDIS/STARS, high-risk disease detection and high-risk disease management and other evidence based medicine.

Other duties as assigned and modified at MCMO’s discretion, which may include:

  • Assists MCMO with market quality and performance improvement initiatives.
  • Oversees monthly scorecard reviews and in conjunction with the MCMO delivery of quarterly CSE analysis.
  • Provides training in other ChenMed entities, as needed.
  • Develops deep relationships with providers and key stakeholders in the market.
  • Uses the understanding of the local market dynamics to drive clinical initiatives.
  • Builds clinical credibility and trust to deepen relationships.
  • May be asked to assist and coordinate, in conjunction with the transition of care team; hospital, SNF, post-acute, UM, and home-based services for the market.
  • Assists with implementation of cost reduction and market clinical strategies.
  • Other key relationships: Center Manager(s), Market Clinical Manager(s), other cross-functional market leaders, external sub-specialists and providers in hospitals and post-acute care facilities.


  • Consistently demonstrates the following behavioral competencies:
    • Customer focus – Builds strong customer relationships and delivers customer-centric solutions.
    • Demonstrates self-awareness – Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
    • Ensures accountability – Holds self and others accountable to meet commitments.
    • Drives results – Consistently achieves results, even under tough circumstances.
    • Develops talent – Develops people to meet both their career goals and the organization’s goals.
    • Drives engagement – Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
    • Interpersonal savvy – Relating openly and comfortably with diverse groups of people.
  • Technical knowledge and skills:
    • Excellent clinical skills.
    • Knowledge and experience in a managed care delivery system.
    • Knowledge of clinical outcomes and quality improvement processes.
    • Experience of population risk management or complex chronic disease care management.
    • History of being a natural teacher to fellow Physicians.
  • Other skills and abilities:
    • Good analytical skills.
    • Ability to build relationships with external organizations.
    • Conflict management and resolution skills.
    • Familiar with, if not proficient in Microsoft Office Suite products, including Excel, Word, PowerPoint and Outlook.
    • Computer skills: Comfortable with the electronic medical record (EMR) and facile with keyboarding.
    • Ability to travel locally, regionally and nationally up to 30% of the time.
    • Fluent in English.
Additional Job Description


  • Medical Doctor (MD) or Doctor of Osteopathic Medicine (DO) degree required.
  • A minimum of 3 years’ clinical experience required; 5 years preferred.
  • Board Certified or, certification achievement within 24 months of hire into this position, in a specialty area is required. Preferred specialty areas include: Internal Medicine (IM), Family Practice (FP) or Geriatrics, but hires may have other sub-specialty training and board certification.
  • Current, active license to practice medicine in State of employment.
  • High performing physician with a proven track record of clinical leadership experience.
  • Experience with population risk management or complex chronic disease care management.
  • Experience working with interdisciplinary teams in quality improvement and/or medical/healthcare leadership activities preferred.
  • Preferred to be an existing high performing PCP partner within the ChenMed core model, with a proven ability to manage a panel of >350 patients with outstanding clinical, customer service and cost outcomes. Preferred to have been with the organization >2 years, be a recognized leader amongst peers, and can lead teams in quality and performance improvement initiatives
  • If specialty, has demonstrated leadership within his/her specialty and delivered superior outcomes, with a proven ability to deliver primary care in our model.

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