Frequently Asked Questions
We are here to help you, however we can.
- How do I schedule a tour?
Scheduling a tour is easy! Click on this link and search for your location. You can also book a tour any time by clicking the "Book Now" button at the top of the page.
- How do I sign up for my first appointment?
Give us a call at 1-855-845-6333 or click “Book Now” and fill out the form. We’ll help you get your first appointment scheduled right away.
- How can I find a center near me?
Click “Doctors & Locations” at the top of this page and enter your ZIP code. Or, call us at 1-855-845-6333 and we’ll help.
- Where can I find events in my area?
Come see us at the center. We have Bingo, yoga, workshops on Medicare 101, heart health, and so much more. Click here to find the full list of events happening now.
- What is Medicare Advantage?
Medicare Advantage is one of the four parts of Medicare. Medicare Advantage is called Part C. It includes Part A and B, and often extra benefits. You will need to have a Medicare Advantage plan that we take in order to choose us as your Primary Care Physician. Do you have questions about Medicare Advantage? Contact 1-855-845-6333 for more information.
- What is Value-Based Care?
Value-based healthcare providers, like Chen Senior Medical Center, are rewarded when patients are healthy. When we manage and coordinate your care, we can focus on your health outcomes and improve the quality of your care.
- What is VIP service?
At Chen Senior Medical Center, VIP service means that you get the personalized care that you need, when you need it. We offer door-to-doctor transportation, access to your doctor 24/7, tests and screenings on-site, same-day appointments, and more.
- How often can I see my doctor?
We want you to meet with your doctor often so that we can keep you well. Most patients come in at least once a month. You will have access to your doctor 24/7, especially when you need them most. We welcome walk-in and same-day appointments.
- Which medical specialties are offered at Chen Senior Medical Center?
Our specialists work side-by-side with our doctors to care for each patient individually. If you need an off-site specialist, we will make it easy by referring you to one of our trusted partners. We will even help you make the appointment.
- Do you perform any testing in the office?
At Chen Senior Medical Center, we provide tests and screenings right here in our centers. You don’t have to go to multiple places to get them done. All our centers have the latest technology so you get results fast. Click here to find a center near you. **
- Do I need to visit a pharmacy for my medication?
Get the prescriptions you need fast, right in our centers. You and your doctor will have a chance to discuss how and when to take your medications. Your care team can help you with any concerns you may have about them.
- I don’t have a way to get to my appointment. What can I do?
Our centers coordinate door-to-doctor transportation for your appointments or a last-minute visit. Contact your center for more details. **
What Our Members Are Saying
"The one thing that made my doctor different than anywhere else that I have been, is that they care."
"My doctor takes his time with you, he listens and lets me speak how I feel. Having a true relationship with my doctor makes me feel wonderful."
My doctor is a gentleman and I love him like a son, and I wouldn't change him for nothing.
** Services may vary by location and are subject to change without notice. Limitations, co-payments, and restrictions may apply. Some services are not covered under all plans. Check plan documents for details.